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It’s standard operating procedure for marketers to segment customers according to their value to the organization, to ensure that those who are most vital to the growth and profitability of a company are well-cared-for and don’t disappear. The same needs to be done...

Simplified Employee Pensions (SEPs) are stripped-down retirement plans intended for self-employed individuals and small businesses. If you don’t already have a tax-favored retirement plan set up for your business, consider establishing a SEP — plus, if you act quickly...

Telling someone, “You need to have your head examined” probably isn’t a good idea. Even if you believe it, you should never use those words when talking to an employee. But there may be times when the statement is accurate, such as when a worker’s behavior...

If you plan to hire new employees this year, you’re not alone. Employment statistics ended 2015 on a positive note. In addition, roughly 242,000 new jobs were added in February and the unemployment rate fell to 4.9%, its lowest level in eight years. Several recent studies...

In many companies, more attention is given to the carrot side of the employment equation than the stick. That’s understandable; most people hope for the best and focus on ways to take something good and make it better using incentives, additional training and more. But of...

A poll of some 700 employers earlier this year by Korn Ferry — a recruitment firm — found that 71% use “real-time video tactics” such as Skype for interviewing candidates. That doesn’t necessarily mean these companies use video methods exclusively; many use them...

It’s been about five months since the Department of Labor’s (DOL’s) Wage and Hour Division issued its proposed update on overtime rules. Specifically, the agency has suggested revisions to the definition of which employees are exempt from overtime pay...

Employees who leave a company of their own volition and later ask to be rehired are sometimes called “boomerangs.” Naturally, very few workers who leave because of their own poor performance — whether they’re fired or quit — reapply with the same company. But...

There are many legitimate reasons why two of your employees — with roughly equal job responsibilities and possibly even the same title — are paid different wages. One basic example might be job performance. Or the answer could lay in the labor market conditions at the time each...

Employee complaints that allege mistreatment at work have to be taken seriously. Even if you doubt the legitimacy of a complaint, you’ll put your company in peril if you fail to delve into what really happened. However, a poorly executed investigation could do more harm...